Wednesday, November 6, 2019
The History of Kleenex Tissue
The History of Kleenex Tissue In 1924, the Kleenex brand of facial tissue was first introduced. Kleenex tissue was invented as a means to remove cold cream. Early advertisements linked Kleenex to Hollywood makeup departments and sometimes included endorsements from movie stars (Helen Hayes and Jean Harlow) who used Kleenex to remove their theatrical makeup with cold cream. Kleenex and Noses By 1926, Kimberly-Clark Corporation, the manufacturer of Kleenex, became intrigued by the number of letters from customers stating that they used their product as a disposable handkerchief. A test was conducted in the Peoria, Illinois newspaper. Ads were run depicting the two main uses of Kleenex, either as a means to remove cold cream or as aà disposable handkerchief for blowing noses. The readers were asked to respond. Results showed that 60%à used Kleenex tissue for blowing their noses. By 1930, Kimberly-Clark had changed the way they advertised Kleenex and sales doubled proving that the customer is always right. Highlights of Kleenex History In 1928, the familiar pop-up tissue cartons with a perforated opening were introduced. In 1929, colored Kleenex tissue was introduced and a year later printed tissues. In 1932, pocket packs of Kleenex were introduced. That same year, the Kleenex company came up with the phrase, The handkerchief you can throw away! to use in their advertisements. During World War II, rations were placed on the production of paper products and the manufacturing of Kleenex tissues was limited. However, the technology used in the tissues was applied to the field bandages and dressings used during the war effort giving the company a big boost in publicity. Supplies of paper products returned to normal in 1945 after the war ended. In 1941, Kleenex Mansize tissues were launched, as indicated by the name this product was aimed at the male consumer. In 1949, a tissue for eyeglasses was released. During the 50s, the spread of the popularity of the tissues continued to grow. In 1954, the tissue was the official sponsor on the popular television show, The Perry Como Hour. During theà 60s, the company began successfully advertising the tissue during daytime programming rather than just nighttime television. SPACESAVER tissue packs were introduced, as well as purse packs and juniors. In 1967, the new square upright tissue box (BOUTIQUE) was introduced. In 1981, the first scented tissue was introduced to the market (SOFTIQUE). In 1986, Kleenex started the Bless You advertising campaign. In 1998, the company first used a six-color printing process on their tissues allowing for complex prints on their tissues. By the 2000s, Kleenex sold tissues in over 150 different countries. Kleenex with lotion, Ultra-Soft, and Anti-Viral products are all introduced.à Where did the word come from? In 1924, whenà Kleenexà tissues were first introduced to the public theyà were intended to be used with cold cream to remove makeup and clean the face. Theà Kleen in Kleenex represented that clean. The ex at the end of the word was tied toà the companys other popular and successful product at the time,à Kotex brandà feminine napkins. Generic Use of the Word Kleenex The word Kleenex is now commonly used to describe any soft facial tissue. However, Kleenex is the trademarked name of the soft facial tissue manufactured and sold by the Kimberly-Clark Corporation. How Kleenex Is Made According to the Kimberly-Clarkà company, Kleenex tissue is made in the following way: At the tissue manufacturing mills, bales of wood pulp are put into a machine called the hydrapulper, which resembles a giant electric mixer. The pulp and water is mixed to form a slurry of individual fibers in water called the stock. As the stock moves to the machine, more water is added to make a thinner mixture which is more than 99 percent water. The cellulose fibers are then thoroughly separated in refiners before being formed into a sheet, on the forming section of the creped wadding machine. When the sheet comes off the machine a few seconds later, it is 95 percent fiber and only 5 percent water. Much of the water used in the process is recycled after beingà treated to remove contaminants prior to discharge. A felt belt carries the sheet from the forming section to the drying section. In the drying section, the sheet is pressed onto the steam-heated drying cylinder and then scraped off the cylinder after it has been dried. The sheet is then wound into large rolls. The large rolls are transferred to a rewinder, where two sheets of wadding (three sheets for Kleenexà Ultra Soft and Lotion Facial Tissue products) are plied together before being further processed by calender rollers for additional softness and smoothness. After being cut and rewound, the finished rolls are tested and transferred to storage, ready for converting into Kleenexà facial tissue. In the converting department, numerous rolls are put on the multifolder, where in one continuous process, the tissue is interfolded, cut and put into Kleenex brandà tissue cartons which are inserted into shipping containers. The interfolding causes a fresh tissue to pop out of the box as each tissue is removed.
Monday, November 4, 2019
Separation of church and state Essay Example | Topics and Well Written Essays - 1500 words
Separation of church and state - Essay Example In this writing, the second meaning of separation will be used and its importance will be discussed. Different stakeholders have hotly debated over whether the state and church should operate separately or they should operate hand in hand. According to Corbett, 62% of those surveyed during a research conducted in 1995 responded that the church and state should be separated and operate separately (Corbett 223). This means that if 62% are in favor of separation, then the remaining population was either against it or had a neutral view. Those who argue against separation state that religion can provide proper guideline to state and Godââ¬â¢s word should be followed. There is a need to separate church and the state; the church should not be involved in guiding the legal principles of the state because it: is unconstitutional, unethical, leads to inequality, leads to irrational decision making and will destabilize United States. Body Church and state should operate separately and the c hurch should not be allowed to influence the legal operations of the state because it is unconstitutional according to the constitution of United States of America. The constitution of the US is a worded document that helps in making legal rules and regulations for the nation. The constitution of the United States comprises of a total of 10 amendments and these amendments are regards as the Bill of Rights and the very first amendments of the constitution states that the congress of the government of United States should not create laws in order to assist any particular religion (Rotunda 309). This means that if congress makes rules and regulations that favor a religious group, then they are indulging in an unconstitutional act. If congress is influenced by Christians and those who belong to churches, there is a higher probability that they will make rules and regulations that will favor only the Christians and such an act by the congress will result in an unconstitutional act. Anoth er reason due to which church and state should be separated is that it is unethical for the church to influence the state and stateââ¬â¢s decision making. According o the utilitarian method of ethical decision making, decisions as well as actions should be scrutinized on the basis of benefits and costs they offer to the society and those decisions or behaviors should be regarded as ethical that result in highest amount of benefits and lowest amount of costs for the society as compared to any other decision or act that may be conducted under a particular situation (Pollock 29). If church influences the state and rules and regulations of a nation, it is more likely that a very small portion of the society will benefit and that will comprise of only those who are the followers of Christianity, while people following other religions will end up suffering losses and costs. According to the statistics provided by CIA World Fact Book, there are several different religious groups residin g in United States. Out of these religious groups, the majority is formed by Christians and among the Christians, 51% of people follow the Protestant churches and outnumber people who belong to other churches of Christianity and people who follow other religions (CIA World Fact Book 1). This means that if churches are allowed to make decisions or influence the decision making process in the government, it is more likel
Saturday, November 2, 2019
Yorkshire Police Merger Case Study Example | Topics and Well Written Essays - 1500 words
Yorkshire Police Merger - Case Study Example "Members have looked closely at the two options deemed acceptable by the Home Secretary, a merger with North Yorkshire or the creation of a single regional force. It was felt that either option would have significant disadvantages for the people of West Yorkshire, including an increase in council tax for no apparent benefit. Members were also concerned about a short-term drop in performance and a weakening of accountability and governance structures due to the size of the proposed new force areas. Reports from both the Authority and the Force reflect the feeling that the creation of a single regional force would be particularly bad for West Yorkshire. "The Authority attempted to resolve these concerns with Ministers prior to this meeting but have yet to receive appropriate reassurances. Whilst the Authority fully accepts the need for the policing service to provide an adequate level of protective services to all citizens, it feels there may be other options which would achieve the same outcomes but with fewer penalties for the people of West Yorkshire. The West Yorkshire option is the only one we could agree to support at this stage based on known costs, performance and other criteria. Voluntary agreement for anything else will only be considered at a later date." (West Yorkshire Police Authority, Press Releases, 20th December 2005)West Yorkshire Police Merger 4 On the 12th of July 2006, the Home Office announced that it was revising plans to merge police forces in England and Wales. Police Authorities will be given more time and freedom to come up with plans to improve protective services, without requiring amalgamations this commended by the police minister, Tony McNulty Councillor Mark Burns-Williamson, Chair of West Yorkshire Police Authority, said he was delighted with the announcement. "It is well known that members of the Police Authority were not in favor of the proposed merger with the other three forces in the region. Our
Thursday, October 31, 2019
Thomas Coram in the Enlightenment period Essay Example | Topics and Well Written Essays - 1500 words
Thomas Coram in the Enlightenment period - Essay Example Key to the drivers of enlightenment were the ability to use and celebrate the ability to reason, and the power by which human beings could understand the universe and improve the conditions under which they lived. They worked towards the achievement of rational humanity goals which they considered to freedom, knowledge, and freedom. To achieve this, different people played different roles the best way they knew how. Philosophers were at their best speaking out their philosophical ideas, artists trying their best to pass different messages through their works of art, and other great thinkers as well. One Thomas Coram was a philanthropic captain, and he played a big role in shaping the young children who were suffering from abject poverty and their parents could not maintain them. He started a charitable foundation whose storyline is inspirational as to how big his heart was, and a how big a dream he had.During the eighteenth century, London was full of dualism. It comprised of a hedon istic and gullible crowd that always collided with men who were keen on doing good and constructive work. At that time, one of the greatest social problems ailing was the mind-boggling number of children that had been abandoned by their parents for good, and those who had been left at the mercies of the parish.It had always happened that illegitimate children would be taken to the parish to take care of them. These included children whose parents were too poor to support them or others who had become negligent enough not to care for them.
Monday, October 28, 2019
Social Norm Breaking Essay Essay Example for Free
Social Norm Breaking Essay Essay In every aspects of society, there are social norms. If there are no norms, we would be living in a world full of chaos because norms define which behaviors are normal and which behaviors are not normal. These social norms are important to know so people do not act in a particular way that would cause Deviance, behavior that violates norms. On February 13th, 2015, I was in my sociology class to obtain some new information and increase my knowledge. It was a regular chilly winter morning and my sociology teacher told the class to break a norm in our society as a research experiment. This to me felt like a Cultural Shock, personal uneasiness one feels when entering a new culture, because as a Korean, being respectful and following the rules are a huge part in the Korean culture. I definitely did not expect a teacher, who should be telling us to not break rules and behave in a respectful manner, to tell us to break the rules and possible be rude by breaking social norms. Although I was shocked, I was very excited to go out there and break some norms. I began this experiment on February 19th, 2015 in Palisades Park, New Jersey. Now what is interesting about Palisades Park is that it is a Korean town. There were a lot of Korean cafes and bakeries all around the area. And just like me, they all had Cultural Particularities, traits that are particular to a culture. I was very interested in recording the reactions of the people in this town while I would be breaking the norm. I first entered a bakery called Shilla. There were quiet a few people at the place. I observed and it seemed as though most of them were Korean elders socializing and minding their own business. I walked up to the cash register feeling a little bit nervous. The cashier looked very friendly and had a pleasant smile on her face. As soon as I approached her, I asked her, ââ¬Å"Can I get a Big Mac, please.â⬠She replied, ââ¬Å"Excuse me?â⬠And I told her the same thing. She had a very puzzled look on her face and that pleasant smile was no longer there. I observed and in my head I went, oh shoot. What is she goingà to say? Is she going to kick me out of the store? She politely responded, ââ¬Å"Im sorry, but I think you came to the wrong store. We dont have Big Mac here. Please go elsewhere.â⬠Unable to contain myself, I burst out into laughter. I looked around and the Korean elders were all looking at me funny. I was definitely able to tell that they were all judging me of how rude I was being and how much of a nuisance I was creating. Feeling embarrassed, I ran out of the store quickly. Although I felt like I failed on my first try, I did succeed on examining the reactions of the cashier and the other customers in the store as well. I moved on to the next store for a second try. This time I was going to not mess up and keep asking for a Big Mac to further see more reactions. The store that I entered was a bakery/cafe called Paris Baguette. I again looked around and observed the area. The social setting was the same as when I was in Shilla except this time the cashier up at the cash register did not look too friendly. I felt like the cashiers Social Interaction, the ways people respond to one another, was not going to be too polite if I asked for a Big Mac. But I did not let that stop me from experimenting. So I confidently walked up to the register and loudly spoke and asked the cashier, ââ¬Å"Can I get a Big Mac, please?â⬠The cashier had a face of a pissed off bulldog and she rudely responded, ââ¬Å"Do we look like McDonald to you?â⬠I was a bit intimidated but I did not let that stop me and I continued, ââ¬Å"Well I dont care. Im asking for a Big Mac. Can you please give me a Big Mac? French Frie s too while youre at it.â⬠She rudely responded again, ââ¬Å"Look! Im sorry, but we dont have Big Mac. This is a Korean cafe/bakery, not freaking McDonald!â⬠In response, I told her to go buy me a Big Mac and sell it to me. At this point, she was not going to take anymore of my nonsense and cursed me off and asked me to leave the store before she calls the cop to make me leave. It was time to break the act because if I continued on, I would have gotten into trouble. I quickly explained to her it was a sociology experiment and told her to relax. She did not looked too pleased. As I began to walk out of the store, I observed the Social Structure, the way society is organized into predictable relationships. I apologized to the Korean elders around me who gave me a disgusted look. They told me I was incredibly rude and told me to not live my life like that, which sounds like a bit of a harsh thing toà say to a person, but I expected this kind of a response from the elders because of their Cultural Particularities and their Social Structure on respect and orders. They completely ignored the fact that the cashier was also incredibly rude to me with a horrible customer service. But ultimately, I was the villain of the scene because I was the one breaking social norm. In conclusion, my experiment turned out to be pretty successful. I was able to observe and obtain data on how people in the bakeries and cafes react to unusual behavior that is not in their social norm. I was able to see and understand many different sociological concepts through my experiment and what can be the cause and the effect of breaking social norm. In todays world, this concept of social norm will continue on in our society as long as we live in a orderly world of civilians that socialize and live with proper manner.
Saturday, October 26, 2019
Culture of Hyatt Hotel Corporation
Culture of Hyatt Hotel Corporation The scope for the examination of behavior in organizations is very wide. There is a multiplicity of interrelated factors which influence the behavior and performance of people as members of a work organization. It is important to recognize the role of management as an integrating activity and as the cornerstone of organizational effectiveness. People and organizations need each other. The manager needs to understand the main influences on behavior in work organizations and the nature of the people organization relationship. (Laurie J Mullins, 2007). In this assignment I aim to analyse the working of Hyatt Hotel Corporation with reference to their cultural characteristics and how the company portrays itself. I also will analyse their emphasis on coaching their employees and the importance and effectiveness of the same. I will also discuss the tools Hyatt uses to motivate their employees and how it affects performance as well as the attrition rate of the company. Introduction to the company Hyatt Hotels and Resorts Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now named Hyatt Hotels Corporation. Hyatt manages, owns, franchises and develops 434 properties around the world as of March 31, 2010. The Companys business is conducted by its employees and officers, under the direction of the President and Chief Executive Officer and the oversight of the Board of Directors to enhance the long-term value of the Company for its stockholders. The Board of Directors is elected by the stockholders to oversee management and to assure that the long-term interests of the stockholders are being served. The Board recognizes that the long-term interests of stockholders are advanced by taking into consideration, as appropriate, the concerns of other stakeholders, including associates, guests, property owners, suppliers, the public and members of the communities in which Hyatt Hotels Corporation operates. Hyatt Hotels Mission, Goals, Values Mission We provide authentic hospitality. We make a difference in the lives of those we touch everyday that is our definition of hospitality. Ãâà We do this in an environment that respects all people and all ideas. Ãâà We do it in an efficient way that leads to superior results. Ãâà Goals We aspire to be the preferred brand in each of the segments we servemost preferred among our: Ãâà Employees Guests Owners (both third party property owners as well as stockholders) Values Mutual Respect Listen well Verify Acknowledge Intellectual Honesty and Integrity Tell and accept the truth Honor your commitments Humility Let actions speak for themselves Recognize the contributions of others Fun Dont take yourself too seriously Creativity and Innovation Challenge conventional wisdom Take action/risks Evaluate METHOD As a corporate development trainee at the organization, I was involved in Human resources and Training departments of the hotel which gave me access to the policy manuals, Hyatt employee intranet and other resources. This has helped me gather the information mentioned below. Also, due to constant interaction with other employees of the organization from each department, I am able to analyze the mentioned data and discuss in detail, how the organization is faring and whether the strategy they have applied is beneficial to the performance of the company. Culture Hyatt, being a large organization maintains a basic culture although due to the size of the company and the number of employees globally, each division and hotel has developed a sub culture which defines the particular place. Hyatt believes that these sub cultures should be encouraged as long as they do not conflict with the companys basic culture. In an organization with the diversity and global presence as Hyatt, one can see both, a strong overall culture as well as the growth of powerful sub-cultures that reflect the large culture but are also different in important ways. (Schein, 2003) The word culture in Hyatt International Operations is used to refer to the personality of the organization and is formed by the combination of the following elements: Shared values (What we think is important) Beliefs (How we think things should be done) Norms (The way we do things around here) Role Models (The people who personify our corporate values) Systems (Our written and unwritten ground rules) The company has strong cultural characteristics and values that it abides by. These characteristics are based on the global presence of the company. They have six main cultural characteristics which are elaborated below. These elements determine the ways in which the organization and its people behave and solve business problems. The six key characteristics that describe the Hyatt culture are highlighted as follows: We areÃâà innovative. Hyatt was the first hotel chain to start the atrium lobby concept in the world. They have always found alternate and smarter solutions to issues in the hospitality industry. They pride in the concept of being innovators of new trends in the industry. We work throughÃâà teams. Hyatt encourages an environment in which employees are made to work in teams to enhance performance. This also helps in increased motivation and employee satisfaction due to constant feedback from the team. WeÃâà careÃâà for each other. Hyatt ensures that the employees are empathetic towards each others needs. They portray a picture of a family when speaking with their employees to nurture a caring attitude. We encourageÃâà personal growth. Hyatt has numerous programs and training modules that allow fast track growth of employees. They have recognition programs for their employees and they ensure that the performance of each employee is tracked and monitored to keep employees motivated We areÃâà multicultural. Hyatt has a presence across the globe which makes it important for the company to adapt and change according to different cultures. They ensure that there is no discrimination in terms of colour, ethnicity, religion or race. We areÃâà customer focused. Hyatt ensures that they are focused towards the satisfaction of their external as well as internal customers. The policies of the organization keep the employees, guests as well as owners benefits in mind. These six characteristics are encouraged and rewarded throughout all aspects of Hyatts operations. They are introduced to new employees through an updated History of Hyatt presentation during the hotels Orientation Program. These cultural characteristics are communicated to all the employees of the organization so that they can reward behaviors which demonstrate them; and, hire people who will thrive in them. Preserving and communicating their culture in International Operations is critical to their continued growth and success. They can enhance the culture by rewarding the behaviors that support it, by recruiting new employees who can easily assimilate into their culture, and by demonstrating the characteristics in the day-to-day operations. From a more tactical perspective -, Hyatt makes it a point to reward behaviors that exemplify their culture such as teamwork, caring, and innovation.Ãâà This can be done through recognition programs such as HYachiever Awards, HYstar Awards, and others. They also incorporate it into their hiring processes to ensure that they are hiring people who will fit into the culture and who already share many of these characteristics. In their culture of inclusion, employees feel accepted for the individuals they are, regardless of their background, style, ideas, or beliefs. Hyatt continues to receive recognition as one of Americas best companies for our diverse population. An illustration of this culture is given below: For one week, every year, Hyatt comes together globally to Celebrate Our People by recognizing and acknowledging the most important asset to the company, their associates. This is also the perfect time to understand the differences of associates and understand the vast cultures represented in the company by pairing and celebrating with a sister hotel in another country. The culture of the organization if put in a model would be best described by Role Culture mentioned by Charles Handy in his book Understanding organizations. Role culture is successful in this organization as it is a very large company with many subsidiaries and units. All the hotels in the company are to be managed and operated according to one particular culture which makes it easy to have a flat, predictable system such as the Role culture. The hotel industry is based on predictions and planning which makes it a sensible decision to adapt to the role culture. Even though as mentioned by Mr. Handy, role cultures are slow when it comes to change, Hyatt manages change quite well as the communication, training and development is very efficiently handled. Role cultures offer security and predictability to the individual. They offer a predictable rate of climb up the pillar. They offer the chance to acquire specialist expertise without risk. They tend to reward the satisfier, the person concerned with doing his job up to the standard. The role culture is frustrating for an individual who is power oriented, or wants control over his or her work; who is eagerly ambitious or more interested in results than method. (Charles Handy, 1993) To overcome the predictability and non innovation that role culture brings about in the organization, Hyatt has a number of fast track development programs for employees that enable them to identify potential leaders and enroll them in these programs. The productivity of each employee is monitored carefully and regularly through performance development programs run by the individual department monitored by Human resources. The most important conclusion is that culture is a multifaceted, multidimensional phenomenon which is not easily reduced to a few major dimensions. Culture reflects the effort put in by the group to cope and learn, and is the residue of this learning process. Culture provides meaning, predictability and stability in the present and is also the result of effective decisions from the groups past. (Schein, 2003) MOTIVATION The hotel industry is a significant part of the tourism industry worldwide and its employees play a key role in delivering the service product to its customers. Excellent service provided by employees can create lasting positive experiences for customers. The individual motivational constructs of the hospitality employee play an important and perceivably a significant role in achieving high satisfaction among hotel customers. The motivation of employees, whether professional, skilled or unskilled, is a major issue in all service organizations. For the hotel industry, employee motivation is a major issue. It is a challenge for the management of the hotel industry to motivate employees to work with energy and efficiency due to odd hours and high stress situations One of the companys responsibilities is related to ensuring employees workplace motivation. Human resource managements function is to assist the company in keeping the employees satisfied with their jobs. If employees are not satisfied, they will not perform to expected norms. Workplace dissatisfaction and poor performance usually lead to high employee turnover in the hospitality industry, particularly in developed countries. According to a Hotel and Catering Training Company in the United Kingdom, turnover is the United Kingdom was estimated to have cost the hotel and catering industry 430 million pounds a year, and turnover was higher among men than women (Lucas, 1995). It was also reported that in order to reduce labor turnover and retain productive employees, management has to improve working conditions and keep the employees properly motivated. Human resource managers need to understand the motivational processes and human needs in different cultures. To understand employees needs, managers should understand key theories that help them learn the basic needs of people. Maslows theory is one of many theories that pointed out the basic sorts of needs. They are Physiological needs, Security needs, Belongingness needs, Esteem needs, and Self-actualization needs. The lower level needs must be satisfied before the next higher level. Another theory, Hertzbergs is based on two distinct sets of factors: hygiene factors such as pay, organizations, policies, working environment and motivating factors such as recognition, promotion, achievement and the intrinsic nature of the work. Hyatt has a number of various ways to keep their employees motivated. They follow the Herzbergs motivational theory with an adaptation of Maslows hierarchy of needs. Hyatt fulfills the Hygiene factors mentioned in the Hertzberg theory by providing the basic needs of efficient supervisory hierarchy, good working conditions, a transparent system of communication and interpersonal relations, a competitive salary along with benefits such a health insurance, provident fund and pension schemes. The companys Human Resource policies and administrative policies are also in place to ensure satisfied employees. Hyatts motivational factors in terms of the theory are also fulfilling. Their recognition programs are mentioned below in detail. In terms of the work itself, it is a challenging industry which involves a high amount of dedication and self motivation. The timings and high stress situations during peak seasons require on the spot decision making skills while being calm and composed for the client. The attrition rate in the industry is high due to these challenging factors. Hyatt tries to ensure that all their employees are motivated at all times although a weaker personality may not be able to handle the pressure which creates a situation where they do not last increasing the attrition rate of the industry itself. Recognition Programs the HYachievers, HYinnovators and HYstar Programs as well as the Service Awards are the minimum requirements that are implemented in every hotel. The Director of Human Resources is responsible for coordinating these programs and plays a pro-active role in supporting and developing new programs as appropriate for the hotel. All employee recognition programs are budgeted annually during the Business Plan process. HYstar Award: People making a difference The HYstar program has been developed to recognize the employees who continuously demonstrate Hyatt International OperationsÃâà CulturalÃâà characteristics. The objectives of the HYstar recognition program are to reinforce the companys vision, mission and culture mentioned above. HYstar points are awarded individually to employees by various sources such as guest compliments, managers log, employee suggestions and exceptional performances. As an employee earns points in the program, they are able to utilize their points to redeem gifts at any point in time. Some examples of the types of gifts a hotel may offer are: Vouchers (i.e. food vouchers from a local grocery stores) Phone cards T-Shirts Bags Small gifts (Hyatt Logo gifts) Additional laundry entitlement Restaurant vouchers Hotel merchandise At the end of the calendar year, oneÃâà HYstar of the YearÃâà will be awarded to the employee with the highest number of points over a one-year period. The following are examples of awards that could be presented toÃâà HYstar of the Year: Airline ticket to a vacation destination Stay with full board at another Hyatt property Extra paid vacation to enjoy the above Some extra cash to enjoy shopping and vacation Hyatt also incorporates Maslows Hierarchy of needs to keep their employees motivated. They ensure that the Physiological and Safety needs are taken care of by providing a competitive salary including a meal a day and House rent Allowances, they have strict policies to ensure job safety in terms of termination policies and work environment as per local rules and regulations for health and safety. In order to fulfill the social, esteem and self actualization needs of their employees, they conduct an annual survey which has been formulated by an organization known as Gallup. This survey asks twelve simple questions and can review the satisfaction levels of the employees and departments of the hotels. This allows the company to know the challenges they are facing in terms of employee satisfaction and build strategies to overcome them. This survey is also used as a tool to evaluate individual hotels, and their departments in terms of levels of satisfaction which in turn affects the efficiency of the employees eventually affecting the performance of the company. The summarized results of the last two years are mentioned below as an overview of the performance of the company. In 2010, participation was strong and the 86% of Hyatt employees around the world filled the survey. The aim of conducting the survey is for the company to understand how to provide the best workplace in the hospitality industry. 1) Hyatt increased the population of employees who feel engaged by 11% in comparison to 2008/2009. 2) Over 16,000 action plans were prepared and executed in 2009. The results show that those who worked together to develop a plan and then saw it through to meaningful change were rewarded with the significant improvement in their teams engagement. Those who did not complete plans, or have meaningful discussions, saw their engagement levels remain flat or decline. 3) RECOGNITION and PROGRESS in the first half of 2010 showed the most overall improvement from 2008-2009. These were also the two items that most work groups selected in the action planning process. In 2010, Hyatt found that engaged employees are 11 times more likely to know what Hyatt stands for and what makes it different from competitors. Engaged employees are also 12 times more likely to be proud of Hyatts products and services, and 10 times more likely to recommend Hyatt to friends and family. Importance of the survey to Hyatt There is a clear and strong relationship between positive business outcomes and a workforce that identifies with organizational goals and demonstrates a strong, emotional commitment. Building and sustaining a positive experience at work for employees is important. This kind of accomplishment does not happen overnight and, once achieved, can vanish quickly if the support of engagement is not made a part of everyday lives. The feedback in 2010 will make it possible for Hyatt to focus on two or three areas in each department that will improve the work experience for the team members. Managers will be accountable for establishing meaningful action plans with the team to drive change. Information sessions are being scheduled to support action planning in individual departments and hotels with the goal of improving the employee experience at Hyatt. In addition, regular messages are posted on the employee portal that provides information on best practices that relate to creating preference in the workplace. Coaching The Hyatt Leadership Network (HLN) is an employee portal containing standardized training modules that have been developed for the employees. Each employee is enrolled in these modules according to their job description. The format of HLN is intended to provide resources that are easily accessible for learners and to support individual and business development needs.Ãâà Ãâà Hyatt Leadership Network learning content is organized within four schools.Ãâà The School of General StudiesÃâà provides the fundamentals of learning for all employees.Ãâà The resources available support Hyatts mission, goals, and values by providing resources that build on Hyatts culture.Ãâà Ãâà The School of HospitalityÃâà provides the operational standards of performance and includes the technical skills, service expectations, and systems knowledge required in daily hotel operations.Ãâà The School of ManagementÃâà provides resources supporting management skills development for Hyatt employees that lead to superior results.Ãâà The Leadership InstituteÃâà provides formal and informal development opportunities designed for future leaders at Hyatt.Ãâà Ãâà Ãâà Hyatt believes that personal growth is an important aspect of an employees Hyatt experience; the Hyatt Leadership Network is important for the company by helping the employees meet their individual development goals.Ãâà Apart from the above, each hotel has an individual training department that imparts regular training and development modules which are beneficial to the employees. The training managers are responsible for doing a training need analysis for the employees and enroll them in various programs for their development and growth. Training is used to improve knowledge and skills, and to change attitudes, it acts like an important potential motivator. There are many benefits of training to the employee as well as the organization: Employee confidence, motivation and commitment increases It provides recognition, enhances responsibility which may lead to increased pay and promotion It provides the employee with a sense of personal satisfaction and achievement which broadens opportunities for career progression Helps to improve the quality and availability of the employees. (Mullins, 2007) Below, is a table provided by Mullins in his book defining Training, and summarizing the training in an organization. This chart fits in with an organization like Hyatt due to its large size, skill requirements and situation handling needs in its employees. There is also a strong mentoring system in place. Each new employee is mentored by an experienced employee. This helps the new employees learn and understand the processes as well as provides them with a confidante who helps them fit in to the organization and imbibe the culture. Coaching is the process of helping employees improve performance and develop their capacity to perform well in the future. It is about changing behavior to make things better. Because the process of change is difficult and can provoke anxiety, people often resist it. The forces of inertia are strong, but effective coaching can surmount them. (Friedman, 2010) Hyatt Hotels encourage coaching with the help of the mentoring system, and a concept known as Hyatt on skill training. This training module is undergone by supervisors and above. Graduating this module enables employees to conduct training sessions for tasks. Training may be conducted within the department / team. A trainer is entitled to train three other employees at a time. This enables personalized coaching for employees which makes it easier for them to understand and work on day to day tasks thus increasing the productivity. Monitoring of employees performance is also easier and more effective making them more confident in their jobs. Summary and Conclusion After the above report on Hyatt Hotels Corporation, one can derive many conclusions about the company. Hyatt is a very large organization with a presence around the world and has been awarded many times for being a great company to work for. Some of their most recent awards are mentioned below: The Culture of Hyatt Taking into consideration, Mr. Charles Handys models of culture, Hyatt follows the Role culture model. This model is getting increasingly popular with large organizations as it works by logic and rationality. The internal business processes are controlled by A process and procedure for roles fixed job descriptions, definition of authority A process and procedure for communication fixed channels and tools of communication Rules for dispute settlements a process of appeal and thorough investigation. Hyatt portrays a strong corporate culture. Corporate culture may be defined as the sum total of the customs, traditions, values and meanings that make the company unique. Since the corporate culture is formulated by the senior management and founders of the organization, it is often termed as the character of the organization. (Montana P, 2008) ÃâÃ
Thursday, October 24, 2019
2001 USA Patriot Act is Unconstitutional and Ineffective Essays
I. Introduction à à à à à In the aftermath of the September 11, 2001 terrorist attacks US Congress passed legislation known as the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 commonly known as the USA Patriot Act. This paper will attempt to prove that not only is the USA Patriot Act unconstitutional but many of its provisions do nothing at all to protect Americans from the dangers of terrorism. While this act made legislative changes that increased surveillance and the investigative powers of law enforcement agencies to protect America from further terrorist acts, the passing of the USA Patriot Act has reduced the privacy rights of Americans and also does not provide for a system of checks and balances that safeguard civil liberties. Terrorism is a serious matter that should not be handled lightly, but the act has gone over the top in trying to stop terrorism. The USA Patriot Act, enacted for protecting America from further attacks, not only does little if anything to protect Americans, but rather undermines their civil rights. The Patriot Act targets not only terrorists, but also the American people which it intended to protect. This paper will primarily speak of the violations of the First and Fourth Amendments and the lack of checks and balances in relation to the USA Patriot Act. II. Background à à à à à After the September 11th terrorist attacks, America was understandably frightened that this could happen again. Less than a week after the attacks the Bush administration introduced legislation that included items which had previously been voted down, sometimes repeatedly, by Congress. (Surveillance Under the USA Patriot Act) The Senate version of the Patriot Act, which closely resembled the legislation requested by Attorney General John Ashcroft, was sent straight to the floor with no discussion, debate, or hearings. Many Senators complained that they had little chance to read it much less analyze it before having to vote. In the House, hearings were held, and a carefully constructed compromise bill emerged from the Judiciary Committee. But then, with no debate or consultation with rank-and-file members, the House leadership threw out the compromise bill and replaced it with legislation that mirrored the Senate version. Neither discussion nor amendments were permitted, and once... ... feel rushed as they did with the signing of this Act. Congress should review some of the terminology in the Act such as the definition of ââ¬ËDomestic terrorismââ¬â¢ to ensure we are not inadvertently including innocent individuals under the name of national security. à à à à à There should be a system of checks and balances where congress must review the methods the FBI, CIA and other law enforcement agencies are using in relation to wire taps, search warrants etc. Congress must ensure that the intelligence gathered is used in connection with terrorists and not just criminals in general. à à à à à States and the private sector should get more involved in security at the airports, banking procedures and surveillance so that the federal government does not have complete control and overstep their boundaries. à à à à à In conclusion, the idea behind the 2001 USA Patriot Act was a solid one made in a time of extreme duress and fearfulness. Now that we have had time to readjust and really look at the consequences of this act, it is time to reevaluate and pass into law a modified version to keep in line with what our forefathers believed for our country. à à à à Ã
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